Citizens Advice Essex is the consortium body for the service as a whole, supporting our shared interests ensuring our activities are coordinated to achieve maximum impact, both in terms of direct services to communities but also our aim to advocate for change and achieve influence where we see the need to do so. Together, in 2018/19 we helped just under 48,000 people, to find a way forward with the problems they face, with money, work, housing and much more besides.The service is fortunate to be able to capitalise on the skills, knowledge and dedication of over 800 volunteers, supported by teams of dedicated paid staff, work for the service to achieve all of this.
Read our impact
This report presents our work, in numbers, to present an accurate and detailed picture of the effect of the work we do in the county. Over 800 volunteers, supported by teams of dedicated paid staff, work for the service to achieve all of this. Whilst they recognise the difference they make for individuals, such is the pace of their work, it’s sometimes hard to think about the difference they are achieving collectively as a result of being part of something bigger. In no small way then this report is as much for them, as it is do demonstrate to our partners what an extraordinary organisation we are.